Konbini pickup is the most reliable delivery option for tourists in Japan. No home address needed, no missed deliveries, and you can collect your order from thousands of locations across the country - 24 hours a day.
Konbini pickup removes the biggest uncertainty of hotel delivery - missed packages and checkout timing. This guide walks you through collecting your Amazon Japan order from a 7-Eleven, Lawson, or FamilyMart near you.
01
Choose konbini pickup at checkout
When placing your Amazon Japan order, select "convenience store pickup" as your delivery method. Supported chains are 7-Eleven, Lawson, and FamilyMart. Choose the branch closest to your hotel or on your daily route.
02
Find your nearest konbini
Use Google Maps and search "7-Eleven", "Lawson", or "FamilyMart" near your location. Japan has over 55,000 convenience stores nationwide - there is almost always one within a 5-minute walk in any city or town.
03
Wait for your pickup code email
Amazon Japan will send you a confirmation email with a pickup code once your order arrives at the store. This usually takes 1-3 business days from ordering. Do not go to the store before receiving this email - the package will not be there yet.
04
Collect your order at the counter
Show your pickup code at the konbini register - either on your phone screen or printed. The staff will retrieve your package from the back. No Japanese language skills are needed. You have 7 days to collect before the order is returned.
Frequently asked
Amazon Japan supports pickup at 7-Eleven, Lawson, and FamilyMart. All three chains are widely available across Japan. 7-Eleven has the largest network with over 21,000 locations nationwide.
No. Simply show your pickup code at the register - either on your phone or on a printout. The staff are familiar with the process and no conversation is required beyond showing the code.
You have 7 days to collect your order from the time it arrives at the store. If you do not collect within 7 days, the order is automatically returned and you will receive a refund. This makes konbini pickup ideal if your schedule is uncertain.
Yes. The pickup code is all that is needed - you can forward the email to a travel companion and they can collect the order on your behalf. No ID check is required at the counter.
Most standard Amazon Japan products support konbini pickup. Large or heavy items, products shipped directly from third-party sellers, and some refrigerated goods may not be eligible. Check the delivery options on the product page before ordering.
Check your spam or junk folder first. If you still cannot find it, log into your Amazon Japan account, go to "Returns & Orders", and find your order - the pickup code is displayed there. You can show this screen at the konbini counter instead.